DELIVERY & RETURNS

UK DELIVERY CHARGES

We will only deliver to the registered credit/debit cardholders address.

For any order above £100.00, goods will be sent ‘carriage free’, this applies to online orders for Mainland UK delivery only. Deliveries involving a sea crossing will incur additional charges. Please call Ultratone on 01233 625252 for further information.

For online orders under £100.00, carriage charges will be calculated during the order process. The final carriage price will be advised at the payment stage of the order process.

RETURNS

When you purchase from the Ultratone Bodyshapers Limited website, by telephone, email or fax you have the right to return any goods. You must return the goods at your own cost within 14 days from receipt of goods on condition that the goods are ‘as new’ and not used. Ultratone Bodyshapers Limited will refund the value of the goods as long as they are returned suitably packed and are ‘as new’ with original packaging.

The refund will be made within 14 days using the same payment method that was used to pay for the goods.

If the goods are used in any way a suitable charge will be deducted from the original purchase price. This deduction is non-negotiable.

GUARANTEE

All new Ultratone products are covered by our full guarantee. If you have a problem and are unhappy with a product at any time within the stated guarantee period, in the first instance, please contact us by telephone on 01233 625252 or by email at info@ultratone.co.uk, where further assistance will be provided.